Libraries now offering contact-less pickup

Published: Apr. 27, 2020 at 10:46 AM CDT
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People sitting through the Safer at Home order can now enjoy something new to read or watch or play.

Since Monday, April 27, the Brown County Library is now offering pickup service at the Central Library in downtown Green Bay and three branches in Ashwaubenon, De Pere (Kress Family) and Howard (Weyers-Hilliard). Menasha Public Library announced drive-up service on Tuesday, April 28.

Brown County Library System

Despite its main facility and branch locations being closed since mid-March, resources from the Brown County Library have been in high demand.

"We have really seen a great increase in the number of people who are accessing our materials online, whether they're e-books or some of our wonderful data bases that are available, so the library has still been busy, just in different ways," says Brown County Library Executive Director Sarah Sugden.

On April 16th, when Governor Evers extended the state's Safer at Home order, he allowed for libraries to offer pick-up services.

Since then, staff at the Brown County Library have been busy at work behind the scenes.

"A great body of work, lots to still refine and revise as we learn more, go through this process, but we're excited for this opening day," says Sugden with a smile.

Under a new governor's executive order issued last week, libraries across the state can offer curbside pickup. In Brown County, you can place holds on library items online at


"Pick-up service for items they have placed on hold, so it's pick-up for holds only, unlike sort of a drive-thru fast food restaurant you can't just sort of decide when you get there, like what you want," says Sugden.

Once the staff has a chance to collect your items, you'll receive an email, text message or phone call to arrange a time to pick them up. You should have your library card available to confirm the barcode number.

Pick up your bags at the designated time at the pickup window of the Central Library or just outside the main entrance of the three branches.

There is a limit of 10 holds per library card.

Items that won't fit or could be damaged in the book drop can't be checked out, such as oversized books, themed backpacks or Chromebooks.

If you had an item on hold at one of the other library branches before Safer at Home went into effect, contact the library to discuss arrangements.

Sugden says patience will be needed.

"People could anticipate that it could be up to a week for an item to become available, just because our delivery service has been impacted, in addition our staffing, everything is different right now and we're really grateful for the understanding and patience of our community as we go through this together," says Sugden.

Books can be returned through the outdoor book drop at any Brown County library except the Denmark branch.

All library checkouts are extended until June 15. You won't need to renew anything you check out, and the library says there's no need to worry about overdue fines right now.

Menasha Library

The process is similar at the Elisha D. Smith Public Library in Menasha. Place a hold on items online at

or call (920) 967-3690 for materials for adults and young adults or (920) 967-3670 for children's materials.

You'll receive a phone call when your items are available for pickup. They must be picked up within one week.

Only items in Menasha are available.

Call (920) 967-3680 if you need a library card or to renew an expired card.

Digital materials, including ebooks, audio books, videos, comics, online tutors and more are always available at