AT&T service coming back after hours-long outage

GREEN BAY, Wis. (WBAY) - AT&T customers are telling us their services are coming back after being out for hours Tuesday.

The outage began Tuesday afternoon, affecting businesses and homes with landline phones, internet and U-verse. We found restaurants posting on Facebook that they couldn't accept credit cards because of the outage.

Action 2 News has been unable to reach anyone at the company to comment, and we can't find a mention of the outage on AT&T's social media.

A couple of viewers, including a former WBAY employee, said call takers for AT&T told them a cable was cut, but we're unable to verify that.

Viewers told us when they contacted the company, they were told service might not be restored for 24 hours.

Service started coming back around 8:30 and 9 p.m., according to comments on our Facebook page.

Customers with internet service or WiFi may need to reboot their modem or router.

  1. Unplug your modem and your WiFi router. If you have DSL service, unplug your phone cord from the modem, too.
  2. Wait at least 30 seconds, then plug the power cord back in (and the telephone cord, too, if you have DSL). Do not plug the WiFi router in yet.
  3. It may take several minutes for the modem to reboot and reconnect with the service provider.
  4. Once your modem has rebooted, plug in the WiFi router.

We welcome comments and civil discussions. powered by Disqus