THURSDAY UPDATE: Prevea announces additional phone numbers for patients to call amid systems outage

GREEN BAY, Wis. (WBAY) - As Prevea Health and HSHS Hospitals continue to recover from a cybersecurity incident, on Thursday evening Prevea announced additional phone numbers that Green Bay-area patients may call:

Eye Care (920) 272-1250 and (920) 405-1457

Pediatric Neurology (920) 272-1270

General Surgery/Colon Rectal (920) 436-1358

ENT/Audiology (920) 405-1414

Behavioral Care (920) 272-1200

Cardiology (920) 272-1050 and (920) 431-1850

Infectious Disease (920) 272-1260

Maternal Fetal Medicine (920) 433-8558

Breast Surgery (920) 272-3350

Plastic Surgery (920) 431-1880

Digestive Health (920) 429-1700

Sleep and Respiratory (920) 272-1240

Dermatology (920) 272-3326

Urology (920) 436-1359

CT Surgery (920) 884-5460

Neurology (920) 272-1610

Vascular Surgery (920) 272-3656

Western Wisconsin Prevea phone lines are working, although are not optimal for high call volumes.

Sheboygan area Prevea calls are being transferred from the main line.

In addition, a full list of all functioning phone lines is available at: https://www.prevea.com

WEDNESDAY UPDATE:

In addition to the main number (920) 496-4700, family medicine and internal medicine (920) 431-1810 and ambulatory surgery center (920) 272-3648, the following phone lines are now available for patients to call for:

For the Green Bay service area:

Therapy (920) 272-3380
Ortho/Podiatry (920) 272-3300
Pain and Spine/Rheumatology/Neurosurgery (920) 272-3333
Pediatrics (920) 496-4780
OB/GYN (920) 405-1430
Endocrinology (920) 272-1010

HSHS and Prevea Health continue to suffer a widespread communications outage. A statement Tuesday afternoon said hospitals’ main telephone lines are working again.

People trying to reach a loved one in the hospital who doesn’t have a personal cell phone can call the hospital directly at these numbers:

HSHS St. Vincent Hospital, Green Bay - (920) 433-0111
HSHS St. Mary’s Hospital Medical Center, Green Bay - (920) 498-4200
HSHS St. Nicholas Hospital, Sheboygan - (920) 459-8300
HSHS St. Clare Memorial Hospital, Oconto Falls - (920) 846-3444
HSHS Sacred Heart Hospital, Eau Claire - (715) 717-4121
HSHS St. Joseph’s Hospital, Chippewa Falls - (715) 723-1811

Prevea Health is also using its main phone line, (920) 496-4700.

Callers might encounter busy signals or other connection issues since all calls are going through those numbers.

Prevea says it will post updates for the two health systems on a website, www.prevea.com/home/updates. You can also find updates for HSHS at https://www.hshsupdates.org.