Guests Scramble for Rooms as Clarion Closes - WBAY

Guests Scramble for Rooms as Clarion Closes

Updated:
The downtown Green Bay Clarion Hotel will be closing Friday while construction continues next door on the KI Convention Center expansion. 

The news means hotel guests attending conventions and events this summer are suddenly without a room during the busiest part of Green Bay's tourism season.

The phrase "when one hotel door closes, another one opens" comes to mind.

Quality Inn and Suites Manager Deborah McAllister has been flooded with calls since convention attendees learned their Clarion reservations no longer exist.

"We've picked up 30 rooms for an entire week starting on Sunday night. So what that does, it adds a couple of, well three housekeepers per day and two desk clerks," says McAllister.

And a lot more revenue. But making room at the Inn for more Green Bay guests in July and August is tricky.

"This is the time of year we get busy already so we're doing a juggling act making sure all the reservations we do have for football are secure and guaranteed with deposits," she says.

Since the Clarion's sudden announcement the Greater Green Bay Convention and Visitor's Bureau has been helping groups re-book rooms and arrange shuttles to and from the convention center.

"Sometimes when you're faced with a challenge, how you handle that and the approach you take can guarantee you business for many years to come. And that's how we're looking at it, you know, it's something we have to deal with and we're happy to help them and work through it. And our goal is to make certain that every group is very, very happy when they leave Green Bay." says CEO Brad Toll.

McAllister wants the same thing, and she hopes all the extra work will "make everybody that's already here a little happier when they take their paycheck home!" she says laughing.

 
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