Helprace Introduces Online Cloud-based Communities in a SaaS Customer Service Platform for Fast-growing Businesses
Helprace by Satisware, a customer service platform, announced the release of a community platform as part of its product offering. Motivated by the desire to offer complete and engaging customer experience.
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CHICAGO, IL, July 08, 2014 /24-7PressRelease/ -- Helprace announced today the unveiling of brand-new customer communities, built completely from the ground up to allow community members and business owners alike to clearly see the value gained from a dedicated customer engagement hub.
Businesses are realizing that a successful community acts as an extension of a help desk and a catalyst of understanding the customer. Community managers can position their companies to make use of customer objective metrics to drive company marketing and sales strategies. Essentially, the Helprace community empowers organizations to intervene at the time of pre-sale, conversion, recovery or any other crucial stage of customer life cycle that businesses can't afford to miss.
Helprace communities serve multiple roles. Aside from being a marketing, promotion and feedback management tool, community development allows companies to accommodate users quickly and seamlessly via the admin panel. The community admin panel is flexible enough to allow for everything from cultivating feedback to quick intervention at times of difficult customer service situations.
"The customer service experience doesn't end when the customer hands over the money," states Gregory Koldirkaev, CEO at Helprace. "Rather, the customer service experience is born in the community and needs to be curated and built upon constantly."
"The fast-changing pace of the internet has spawned a new generation of companies who take self-service very seriously. This is what inspired us to focus on developing our community platform," said Gregory Koldirkaev, CEO at Helprace. "Modern customers expect intuitive feedback solutions that at the same time provide businesses with metrics, insights and customer patterns necessary to align businesses with their customers."
Today's launch of the Helprace community is a milestone which will be built upon in the coming months. Helprace is setting the pace for revolutionary innovations in the customer service product offering, gradually rolling out features of importance to businesses across the board.
Helprace, a customer support software suite, was founded in 2011 to modernize customer-company interaction. Helprace has always believed that offering memorable customer support should be as easy as checking email and understanding customers even easier. With an intuitive community and feedback form at customers' disposal and a simple help desk layout for the support team, Helprace is ready to use out of the box. Learn more about the customer community platform here at http://satisware.com.
Satisware is a parent company of Helprace. Satisware is a software company committed to streamlining customer experiences, while offering the most comprehensive enterprise solutions for the modern business.
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