Waffle House waitress told she can't keep $1,000 tip - WBAY

Waffle House waitress told she can't keep $1,000 tip

Posted: Updated: Jun 10, 2014 05:19 AM
RALEIGH, N.C. -

A waitress at Waffle House in Raleigh, North Carolina was given a $1,000 tip, but the restaurant wouldn’t let her keep it.

Shaina Brown was working the night shift on Mother’s Day when the generous customer was impressed by her affable personality and how kind she was, ABC affiliate WTVD reported.

The man left Brown a $1,000 tip when he left, and gave another $500 to a nearby customer also being kind that night.

At the end of her shift, however, Brown was told by the restaurant’s manager that she couldn’t keep the money.

The manager said Waffle House has a policy that says large tips have to be refunded when paid by check or credit card in case the customer later decides to refute the charge or ask for a refund.

If the large tips are paid in cash or check, however, they can be kept by the waitress.

Brown, a single mother with a car that needs a new transmission, was upset with the situation.

"It wouldn't be different if the man landed cash on the table, and the manager had snatched it away and said, 'You can't have it!' It was very humiliating," Brown told WTVD.

She said she never heard of the policy, adding, “Whether it is $5 or $100, I would've gotten that tip, but because it was that substantial amount, I don't know what the reason is but it's a just a lot of run around."

Waffle House said customers who wish to give generous tips can always do so with cash or a check, given directly to their waiter or waitress.

And that’s exactly what happened when the kind man found out there was trouble surrounding his tip. He immediately got out his checkbook and made sure Brown got the tip he felt she deserves.

WTVD spoke with the man, who is a local businessman and wishes to remain anonymous.

The news station said Brown knows who he is, though, and is extremely grateful.

“He’s like a hero to me, and I thank him for that,” she said.

*WTVD contributed to this report.

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