Postal 'Delivery Failure' Email Contains Malicious Virus - WBAY

Target 2 Consumer Alert

Postal 'Delivery Failure' Email Contains Malicious Virus


Beware of scammers reaching out through your inbox.  Officials are warning people about emails that appear to be coming from the U.S. Postal Service--but they actually contain a malicious virus that could put your information at risk.

Targeted customers will get an email with a subject line saying "USPS Delivery Failure Notification."

"Basically, it gives a date and says 'on such and such a date, we attempted to deliver a package but were unable to deliver it. Please click on the link below to print up a delivery label and take it to your local post office to pick up the package,'" describes Mike Carroll, U.S. Postal Inspector.

The link will provide information on when to expect delivery.

But when the customer clicks…

"You're going to get a malicious virus that is going to be installed on your computer which can log keystrokes and possibly obtain personal identification information and account information," said Carroll.

The email is bogus.

"This is not the way the postal department will notify customers if they have a package," said Carroll.

The most important thing: do not click on the link. Instead, forward it to and then delete it from your inbox.

"It will notify USPIS the email is circulating and we can deal with it and investigate it and it won't harm your computer," said Carroll.

A few tips for spotting bogus emails:

  • The email contains spelling errors or poor grammar.
  • It says immediate action must be taken or you'll face penalties.
  • The email requests personal information under the guise of confirming information. 
  • Do not open the email and don't click on links.
  • Delete it.

If you have questions about a delivery by the Postal Service, call 800-ASK-USPS.



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